Included Health, which provides a virtual and in-person care coordination and system navigation platform, launched Dot by Included Health, an artificial intelligence (AI) assistant. Dot will provide secure access to individuals’ medical history, claims, and benefits, and will facilitate connections to nationwide clinical care teams. Over the past year, Dot has been refined and scaled with some of the nation’s largest employers.
Dot by Included Health operates on a foundation that draws actionable intelligence and integrated resources from across the health care ecosystem:
- Integrated data–Powered by claims data, benefits and coverage information, systemwide utilization and cost patterns, proprietary physician-quality models, and insights tied to social determinants of health.
- Clinician-in-the-loop–Built with rigorous oversight by in-house medical experts to ensure safety and accuracy, with seamless handoffs to clinicians—from longitudinal virtual care to referrals to high-quality local providers and expert medical opinions from leading academic medical centers nationwide.
- All-in-one solution–A single trusted source for navigating coverage, care, and costs for comprehensive, whole-person health care—spanning physical, behavioral, acute, and chronic care, and across clinical, financial, and administrative needs.
Looking ahead, Dot will nudge people toward preventive screenings and better benefits utilization, engage at-risk individuals, and support adherence to care plans, the announcement stated. Dot will also deliver Included Health’s innovative Healthy Days program, helping members receive timely support and understand how their actions affect physical and mental health over time. Beyond clinical guidance, Dot will also fully handle tasks like scheduling appointments with in-person or virtual providers, alleviating friction and empowering members to stay healthier while helping employers and health plans achieve lower costs and better outcomes.
Included Health is a new kind of health care company that delivers personalized all-in-one health care to millions of people nationwide. Its members have access to comprehensive virtual and in-person care, systemwide navigation and care coordination, and 24/7 support for every clinical and administrative need.
This was reported by Included Health on December 11, 2025 (accessed January 2, 2026).
Contact information: Included Health, One California Street, Suite 2300, San Francisco, CA 94111; Website: https://includedhealth.com
March 2026 00US26EUA0004